Changing Your Name on Your Bank Account

What documents do I need?

Banks operate under strict anti-money laundering (AML) and "Know Your Customer" (KYC) regulations. They will not update your name based on a verbal request or an informal letter. You must provide:

• For marriage: Your original marriage certificate (if taking your spouse's exact name).
• For all other changes: An original, signed Unenrolled Deed Poll (or a solicitor-certified copy). Photocopied or un-certified scanned printouts are often rejected by traditional banks.

When you purchase our printed Deed Poll service, we recommend buying 2-3 extra copies, as many banks require you to post the document to them if you cannot visit a branch.

How to update high-street banks (Barclays, HSBC, NatWest, Lloyds)

The fastest way to update a traditional high-street bank is to walk into a local branch. You must bring:

1. Your original signed Deed Poll
2. Your current debit card
3. A piece of photo ID (even if it is still in your old name, they use it to verify your face matches the account holder)

The branch staff will take a photocopy of the Deed Poll, update your account on the system, and order a new debit card in your new name, which usually arrives in 3-5 working days.

How to update digital banks (Monzo, Starling, Revolut)

Digital banks have streamlined this process. You can usually initiate a name change directly within their mobile apps.

• Monzo: Start a chat with customer support in the app. They will ask you to take a clear photo of your Deed Poll and sometimes a short video of yourself holding your ID.
• Starling: Contact support via the app. You will need to upload a photo of your Deed Poll and your updated photo ID (like a new driving licence).